The National Retail Federation Foundation offers three certification courses for entry-level sales professionals who want to learn the key skills of the profession. These vary in structure and requirements. As the job of a store associate entails working with clients for a large part of the day, these professionals need excellent interpersonal and communication skills. The ideal candidate for this career is someone who enjoys being in the company of other people.
Extroverts who can confidently approach strangers and effortlessly engage in conversation will likely thrive in this occupation. Store assistants also need the following skills:. Customer service skills: Apart from the ability to converse and interact with clients, a store associate also needs to be polite and professional.
They will need to listen to the requests and needs of clients and actively try to meet them. Resilience: A store associate needs to remain positive and friendly even when sales are low or a client has been challenging.
To stay energized and friendly, a store associate must have the ability to recover quickly from setbacks. Self-regulation: Store associates need to remain calm and collected at all times as they are the public face of a company. These professionals need to keep control of their emotions, no matter the challenges. Endurance: The job of a store associate may entail long hours and lots of standing. For these reasons, these professionals need stamina and endurance.
As the title of the position implies, store associates typically work in retail stores, including grocery, electronics, jewelry, cosmetics and clothing stores.
Their work environment usually entails the following:. If you love working with people, becoming a store associate can be an excellent way to start a career in sales. Although there are different paths you could take to become a store associate, you could consider the following steps:. Most employers require store associate candidates to have a high school diploma.
If you were not able to obtain your high school diploma previously, you could attend an adult high school to earn this qualification later in life. Online high school or GED programs are also available. Although certification is not a prerequisite to get a job as a store associate, it will distinguish you from the competition and equip you with valuable knowledge and tools. As most employees prefer candidates with previous retail experience, it may be a good idea to apply for an internship first.
You can gain valuable practical experience while also being able to add work experience to your resume. Get helpful hints about how to write your job description by looking at our retails sales associate job listings.
Take the opportunity to say something that makes your organization stand out from other employers. This is where you want to describe working conditions or requirements things like shift work, weekend work, overtime, and break schedules.
This tells the potential candidate exactly how to apply. For example, let applicants know they can apply on the company website or send their resume to an email address. Job ads with strong calls to action perform better than those without one. They also use this time to do a walkthrough of the store and restock items as needed.
Throughout the day, they greet customers, show them new or relevant products and process payments. They go to and from the storeroom to restock shelves and check to see if they still have a particular product for a customer.
A good Store Associate has a personable nature and an outgoing personality, allowing them to engage with customers in a positive way. Further, a good Store Associate has an excellent understanding of social cues and adjusts how they interact with a customer based on how they act to help them feel comfortable.
They also have a flexible schedule, allowing them to work nights or weekends to achieve business goals. A good Store Associate also has a commitment to cleanliness and organization.
These qualities motivate them to vacuum, mop or dust surfaces and maintain organized product displays or storage shelves. A Store Associate typically reports to the Store Manager. This individual delegates tasks among Store Associates and acts as a point of communication for Store Associates when they experience complex customer situations.
In locally-owned or small retail stores, the Store Associate may report directly to the Store Owner to receive daily tasks.
Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Please note that we are not your career or legal advisor, and none of the information provided herein guarantees a job offer. Post a job. Find resumes. Help Center. Find Jobs. Post a Job. Store Associate duties and responsibilities Store Associates complete tasks that support the Store Manager and overall customer base.
They often have the following responsibilities:: Clean the store and ensure products are properly displayed before the store opens. Organize merchandise on shelves and restock them when they become empty. Find and retrieve store merchandise.
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